Frequently asked questions

Services & Capabilities

What types of outsourcing services do you offer?

We offer nearshore solutions across customer service, admin support, software development, healthcare operations, fintech compliance, legal, and e-commerce management.

Do you work with startups or only large enterprises?

We work with businesses of all sizes, from early-stage startups looking to scale efficiently to large enterprises needing dedicated teams.

Locations & Availability

Where are your teams located?

Our talent operates from Medellín, Colombia; the Philippines; and remotely across Latin America. All aligned with U.S. time zones.

Can we visit your operations center?

Yes! We welcome clients to visit our operations centers in Medellín and other locations to meet their teams in person.

Getting Started

How quickly can we launch a team?

Most clients go live within 2–4 weeks depending on complexity, with training and system integration included.

Is there a minimum contract term?

We offer flexible terms. While we recommend a minimum engagement to ensure success, we can discuss options that fit your needs.

Security & Compliance

How do you ensure data privacy and compliance?

Our infrastructure is built to meet HIPAA, SOC 2, ISO 27001, and PCI-DSS standards with end-to-end encryption, role-based access, and continuous audits.

Do you integrate with our existing platforms?

Yes, our teams are trained to work within your existing tech stack, whether it's Slack, Jira, Salesforce, HubSpot, or proprietary software.

For Job Seekers

View Open Positions
What kinds of roles are available at RVS?

We hire for customer service, admin ops, tech roles, healthcare support, project management, QA, legal, and more.

Can I work remotely?

Yes, many of our roles are fully remote, while others may require a hybrid presence depending on client needs.

Still have questions?

Book a 30-minute discovery call with our solutions team.

Contact Our Team Schedule a Call